Privacy Policy
Privacy Policy
At our company (“we,” “our,” “us”), protecting your privacy and maintaining the confidentiality of your personal and business information is a top priority.
PLEASE REVIEW THIS POLICY CAREFULLY.
This Privacy Policy (“Policy”) describes how the company, including our parent companies, subsidiaries, and affiliated companies (“The Company,” “we,” “us,” “our”) may collect, use, and share information about you that we obtain through our website and associated links and applications that link to this Policy (collectively, the “Sites”). This Policy also applies to any information we collect offline, such as when you contact our office, request transportation services, submit freight inquiries, attend company events, or interact with company representatives.
This Policy does not apply to third-party companies or websites to which we provide links. We do not control and are not responsible for the privacy practices of other entities, and we encourage you to review their privacy policies separately.
INFORMATION WE COLLECT
We collect the following types of information from our customers, clients, vendors, and business partners:
a. Personal Information
Name, business name, address, phone number, email address, billing details, and other identifying information.
b. Service Information
Pickup and delivery locations, freight details, shipment requirements, scheduling information, and service requests necessary to complete transportation and logistics services.
c. Billing Information
Payment details, invoices, account information, and insurance documentation required for billing and payment processing.
d. Digital Information
If you use our website, we may collect information such as IP address, browser type, device information, and website usage statistics.
HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
a. Transportation Services
To coordinate freight transportation, dispatch services, pickups, deliveries, scheduling, and customer support.
b. Billing and Payments
To invoice customers, process payments, verify insurance coverage when applicable, and manage financial transactions.
c.Communication
To contact you regarding deliveries, shipment updates, scheduling changes, service confirmations, and customer support.
d. Compliance
To comply with legal, regulatory, safety, transportation, and Department of Transportation (DOT) requirements.
e.Internal Operations
For administrative purposes, service improvements, staff training, business development, and quality assurance.
HOW WE MAY USE AND DISCLOSE YOUR INFORMATION
Your confidentiality is important to us. Our employees and contractors are required to protect your information and follow company policies regarding privacy and data security.
We may use and disclose your information in the following ways:
a. Business Operations
We may use and disclose information necessary for dispatching, transportation coordination, customer service, and internal business operations.
b. Third-Party Service Providers
We may work with third-party vendors such as dispatch services, payment processors, insurance providers, compliance services, and logistics partners. These providers must agree to protect your information.
c. Service Notifications
We may use your contact information to provide appointment reminders, pickup confirmations, delivery notifications, and service updates.
d. Authorization
We may use or disclose your information when you provide written or verbal authorization, where applicable.
e. As Required by Law
We may disclose your information when required by law, including compliance with transportation regulations, law enforcement requests, court orders, or government investigations.
SPECIAL CIRCUMSTANCES
We may disclose information when necessary for:
- Department of Transportation (DOT) compliance
- Commercial transportation regulations
- Insurance claims and investigations
- Accident reporting and claims management
- Legal proceedings or subpoenas
- Public safety and emergency situations
- Fraud prevention and security investigations
YOUR RIGHTS REGARDING YOUR INFORMATION
You have the following rights regarding your information:
a. Access
You may request access to your records and service-related information.
b. Corrections
You may request corrections if you believe your information is inaccurate or incomplete.
c. Restrictions
You may request limitations on how your information is used or shared where applicable.
d. Confidential Communication
You may request that we contact you using specific methods such as phone, email, or mail.
e. Revocation of Consent
You may withdraw previously provided consent for information sharing when permitted by law.
OPT-IN CONSENT FOR MOBILE COMMUNICATIONS
By providing your mobile number, you consent to receive text messages (SMS) and/or phone calls from the company regarding pickup confirmations, delivery updates, dispatch communication, appointment scheduling, billing reminders, and other service-related matters.
Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any text message or by contacting our office directly.
Your mobile number will only be used for the purposes outlined above and will not be sold or shared with third parties for marketing purposes.
Information shared through text message opt-in will not be shared with third parties.
By submitting your mobile number, you acknowledge that you have read, understood, and agreed to these terms.
DATA SECURITY
We implement administrative, technical, and physical safeguards to protect your information, including:
- Secure data storage
- Access controls for authorized personnel only
- Password protection and system monitoring
- Staff training regarding privacy and confidentiality
- Regular reviews of security practices
While we work to protect your information, no system can guarantee complete security.
SOCIAL MEDIA AND WEBSITE INTEGRATIONS
Some of our website services may include links to third-party websites, social media platforms, or technology integrations.
These may include:
Website links to partner services
- Social media sharing features
- Business profile pages
- Customer communication tools
- Vendor platform integrations
Please note that third-party platforms may collect information independently and are governed by their own privacy policies.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or industry standards.
Any updates will be posted on our website and become effective upon posting. Your continued use of our services constitutes acceptance of those changes.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Head of the Game, LLC
Carson, CA 90746
(877) 671 1514
Thank you for trusting us with your transportation and logistics needs.